FREQUENTLY ASKED QUESTIONS
Order Delivery
Your orders are handed over to the shipping company within 1–3 business days.
You can receive your order from the courier by presenting a valid photo ID and signing for the delivery.
If you are not available at the delivery address, your order may be delivered to another person present at the specified address after an identity check and signature confirmation.
Delivery times and conditions may vary due to extraordinary circumstances such as strikes, lockouts, natural disasters, civil unrest, war, or situations caused by the recipient, including absence from the delivery address, unavailable authorized personnel, or address changes.
Exchange Conditions
Products requested for exchange must:
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Not have been altered or tailored,
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Not have been used,
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Not be stained or soiled,
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Not have been washed,
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Not have been ironed,
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Be free from perfume, smoke, or other odors.
Once the product reaches us, it will be inspected within 24 hours, and the exchange process will be initiated.
For shipments that are not accepted or collected by the customer, the total round-trip shipping fee of 150 TL will be charged to the customer.
For further information, you can contact us via our WhatsApp support line.
Refunds are not available for discounted or promotional products. For these products, we only offer exchange or store credit/gift voucher options.
Warranty Conditions
Unless otherwise stated, all products are covered by our company warranty.
Please inspect your product carefully upon delivery. If you notice any damage, ask the courier to prepare a damage report and do not accept the shipment.
The warranty becomes invalid if the product has been altered, deformed, damaged, or if its original design has been modified.
Defective Products
If the product has a manufacturing defect, you may return it within 3 business days from the delivery date.
The product will be inspected to determine whether it is defective, after which the exchange process will be initiated.
Defects reported after the first 3 business days will be evaluated within the scope of the applicable warranty conditions.
For assistance, please contact us at 0533 961 40 44.
Products with Damaged Packaging
Products requested for exchange must be:
Products with missing or damaged boxes, packaging, or standard accessories cannot be exchanged.
At Quqa Official, your satisfaction is our priority, and we are always here to assist you.